Overcoming Language Barriers for Effective Communication: A Case Study of IDG Security
Overcoming Language Barriers for Effective Communication:
A Case Study of IDG Security
IDG Security is a leading provider of protective services, enabling international clients to pursue their missions in challenging regions. With a diverse workforce comprising former Gurkhas and experienced security guards from around the world, language barriers between management and security personnel posed a communication challenge. This case study highlights how the International Translation Bureau helped bridge the language gap, ensuring effective communication and understanding within IDG Security.
- Company: IDG Security
- Industry: Protection, Specialist Skills & Peace of Mind
The Challenge of Communication between Management and Security Personnel
The management at IDG Security predominantly communicates in English, while the security personnel comes from diverse language backgrounds, such as Nepalese, Burmese, Dari, Amharic, Somali, and more. It was essential to translate communications into their native languages to ensure clear understanding and effective communication.
Why IDG Security Chose International Translation Bureau
IDG Security selected International Translation Bureau for its expertise and capabilities, considering the following factors:
- Specialized Translation Teams: The bureau offered specialized teams of translators proficient in the languages required by IDG Security.
- Affordable Pricing: International Translation Bureau provided competitive pricing, making their services cost-effective for the client.
- Shorter Turnaround Time: The bureau demonstrated the ability to deliver translations within shorter timeframes, meeting IDG Security’s needs.
- Capacity for High Volumes: International Translation Bureau showcased its capability to handle large volumes of translation work efficiently.
- Timeliness and Responsiveness: The bureau’s prompt responses and timely support were crucial in the selection process.
- Credibility and Market Reputation: International Translation Bureau’s credibility in the market influenced IDG Security’s decision.
How International Translation Bureau Responded
The initial project involved translating various documents, including binding strategies, contracts, agreements, and policies, into multiple languages such as Dari, Nepalese, Burmese, Amharic, and more. International Translation Bureau promptly provided a quotation, received approval, and commenced translation within a short timeframe. They ensured the translated documents were delivered before the deadline, adhering to best practices and maintaining the intended purpose of the communications.
By partnering with International Translation Bureau, IDG Security successfully overcame language barriers and facilitated effective communication between management and security personnel. The translated documents helped ensure a clear understanding, enabling smoother operations and improved collaboration. The collaboration between the two companies continues, with International Translation Bureau delivering quality translations and supporting IDG Security’s communication needs.